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FREE CONTINENTAL U.S. SHIPPING *Terms & Conditions Apply

Customer Care


After Buyer’s order, has been submitted, a page will be displayed confirming that the order was received. An email confirming receipt of the order will also be sent to Buyer shortly after the order is submitted. If an order confirmation does not arrive within 24 hours after submission, Buyer shall contact Online Customer Service by email at:

Email us at  for assistance.

Be a 10 orders are shipped on business days (Monday through Friday 8:30-4:00 excluding major holidays). Only authorized orders will be processed and shipped. All orders are subject to authorization.

If an order was not shipped, was incorrectly shipped, is missing a product or contains a damaged or defective item, Buyer shall contact Be a 10 Online Customer Service by email at for assistance. Please allow 7-14 business days. Be a 10 isn’t responsible for any unforeseen or Force Majeurd events.

Free standard shipping applies to only orders within the United States.

Puerto Rico and the U.S. Virgin Islands are not eligible.


Be a 10 will only accept returns if the product is damaged and purchased on our E-Store ( within 14 days of Buyers receipt of product via Products purchased on the E-Store ( cannot be returned to an Be a 10 distributor nor to a salon which sells Be a 10 products. We do not accept returns from other retailers, only returns from our E-store. Customers will have to return the items from where they originally purchased the products.

Customer shall contact Be a 10 Online Customer Service by email at within 14 days of receipt of product. In order to process its request, the customer shall provide a detailed description of the defect which may include images and a proof of purchase. We do our best to get back to you within 24-72 hours. Customer service hours are M-F 9:00am-5:00pm EST excluding holidays. If you would like to leave our customer support a message please call 1-800-733-6426 or email